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Field Technician/Desktop Support Specialist
Job Title: Field Technician/Desktop Support Specialist Profession: Computer Engineering and Information Technology -> Help Desk Show-off Your Desktop Support Experience!Provide technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone. Activities include recognition, research, isolation, resolution, and follow-up steps. Screen, refer, and diagnose internal inquiries and work requests as they relate to maintenance of personal computers utilizing experience and understanding of Perot Systems' MIS environment. May prepare help desk incident reports and assist in hardware and software evaluation. Involves use of problem management database and help desk system. Typically, the Analyst-level participates in a supportive...
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