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Quality Assurance Coordinator - San JoseComcast - Santa Clara, CARequisition # 68834BR Title Quality Assurance Coordinator - San Jose, California Position Type Full Time City Santa Clara State CA Reports to Title Quality Assurance Supervisor Job Responsibilities MAJOR DUTIES: The Quality Assurance Team handles escalated customer complaints from Customer Care, Corporate, Division and various outside agencies, such as FCC, PUC, etc. Escalation Specialists need to be familiar with all three lines of business, Telephony, HSI and Cable and be able to acquire a broad understanding of Field Operations and Departmental Structure. Report compilation and analysis may be needed. Complaints are sent to this group from the Executive Escalations Group they receive these from: .Customer Care (call centers, cable stores, etc.) .PUC .Office of the President .Law and Government...originally from Job.com - More Tools...
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Comcast
Cable Communication Systems Telecommunications Cable Television And Sports & Entertainment Businesses
| Company Type | Public (CMCSK:NMS) |
| Company Revenue | $500M+ |
| Company Size | 5000+ employees |
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