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Call Center Quality Assurance RepresentativeGreen Mountain Coffee Roasters - Essex Junction, VTGMCR is motivated to achieve success because the more profitable we are, the more good we can do in the world. We create the ultimate coffee experience in every life we touch from tree to cup. We aspire to behave in a way that everyone we interact with is better off for having known us. SUMMARY: The Call Center Quality Assurance Rep is responsible for monitoring, reviewing, and scoring live and pre-recorded phone calls as well as email responses to customers for quality assurance. In addition, this role is responsible for utilizing an in-depth knowledge of customer care procedures to ensure Customer Care Representatives are performing tasks and call handling in accordance with established rules, guidelines, and best practices and providing direct feedback and/or coaching from... See job listing >30+ days ago from JobsInVT.com - Save - Block - Flag - More Tools...
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Green Mountain Coffee Roasters
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Headquarters:
33 Coffee Ln
Waterbury, VT 05676
Phone: 802-244-5621
http://www.greenmountaincoffee.com - Line of Business: Mfg Coffee
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Key Numbers:
Company Type Public (GMCR:NMS) Company Revenue $100M - $500M Company Size 500 - 1000 employees
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