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Call Center SupervisorCablevision Systems - Newark, NJ1. Monitors performance of call center staff and provides feedback to ensure that call center and customer satisfaction goals are met. Reviews and analyzes reports regarding call center performance, including productivity, quality, sales and adherence performance; helps identify training needs and workload requirements with available resources to maximize customer satisfaction. 2. Ensures competence and continuity of qualified Customer Service Representatives through effective training, motivation, coaching, development and recognition of Customer Service Representatives as needed. 3. Provides guidance to Customer Service Representatives in the resolution of difficult customer questions and/or problems. 4. Conducts telephone monitoring in accordance with company policy to ensure quality... See job listing >30+ days ago from Cablevision Systems Corporation - Save - Block - Flag - More Tools...
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Cablevision Systems
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Headquarters:
1111 Stewart Ave
Bethpage, NY 11714
Phone: 516-803-2300
http://www.cablevision.com - Line of Business: Cable Television Service
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Key Numbers:
Company Type Public (CVC:NYS) Company Revenue $500M+ Company Size More than 5000 employees
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