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Customer Service Representative MLT - new
Actively participates in new hire training program and meets development milestones. Provides outstanding customer service support through communicating accurate information and thorough documentation of all conversations. Answers incoming inquires from all customers. Provide accurate, complete and timely information pertaining to member policies and coverage. Conduct research to provide claims status, as well as investigate routine requests and escalate all call issues as required. Follow up with all inquiries. Inquiries handled at this level are simple and routine, with direct guidance provided. 1. Actively participate in new hire training program. 2. Develop core skills in preparation for taking customer service calls. 3. Meet minimum CSR performance requirements. 4. Demonstrate...
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