Trainer I job at Startek in Manila, AR

Trainer I

Essential Duties Frequency Performed Directly supervises new hire trainees and delivers corrective action if required. May directly supervise new hire trainees from Foundations Skills all the way through Product specific training. Supervises Academy Bay or production agents if necessary.Co-facilitates/facilitates training for call center employees using effective training methods and techniques. Monitors, evaluates and reports on progress of Trainees to appropriate management.Maintains New Hire paperwork (e.g., attendance, coaching and corrective action, and status position change forms). Prepares and submits daily training report to Training and Quality Manager and other appropriate managers/team leaders.Identifies gaps in training curriculum, obtains approval for resolution, and takes...

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from Snagajob - 30+ days ago