Rep-Retail Service Technician job at Verizon in High Point, NC

• Rep-Retail Service Technician

  Verizon - High Point, NC

  Applicant Searches Job Description Job Title: Rep-Retail Service Technician Job ID: 211907 Location: NC - High Point Full/Part Time: Part-Time Regular/Temporary: Regular Responsibilities 1 - Troubleshoot customer complaints with isolation to a specific complete part (cable, handset, antenna, etc.) and repair or replace same, utilizing basic test equipment. Provide customer with basic training on operation of phone and accessories. 2 - Become familiar with manufacturers warranty repair procedures and process warranty repairs accordingly. 3 - Adhere to proper inventory and cash control procedures. 4 - Programming, testing and alignment of cellular equipment. 5 - Orders necessary parts for repairs and maintains record for tracking of all equipment in repair. 6 - Balances warranty claims to ensure...

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