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Client ManagerCitigroup Inc. - Quincy, MAThe Client Manager will be responsible for proactively managing the daily client relationship of an assigned book of business. In addition to being the primary daily contact for the client relationship, the Client Manager will assume problem resolution responsibilities and oversight of internal projects. * Manage client relationships, with goals of improving overall client satisfaction & retention * Provide quarterly plan analysis to identify plan enhancement opportunities * Educate client to understand the full value and advantage of their relationship with CitiStreet * Work closely with CitiStreet?s internal organizations and become proficient with systems and processes to resolve client issues and satisfy client needs * Identify areas to improve profitability for each client relationship...originally from Citigroup - More Tools...
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