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CALL CENTER SUPERVISORFifth Third Bank - Kentwood, MIFirst level of management in Call Center Department. Works under close supervision of Call Center Manager. Promotes outstanding customer service, facilitates workflow, monitors productivity, and ensures staff compliance with Bancorp policies and procedures. ESSENTIAL DUTIES & RESPONSIBILITIES: * Coordinate and supervise day-to-day workflow in Call Center. * Monitors Call Center activity to ensure that customer service and production standards are met and maintained. Work with other members of management team to address problems when they arise * Responsible for prioritizing work and delegating tasks to ensure proper coverage of functions. (i.e. assist as part of a team in the overall management of call flow) * Oversee and assist in resolving escalated operational and customer service issues...originally from Fifth Third Bank - More Tools...
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Fifth Third Bank
Address:
225 S Canton Center Rd
Canton, MI 48188
Phone: 734-844-1150
225 S Canton Center Rd
Canton, MI 48188
Phone: 734-844-1150
Line of Business: Bank Holding Company Ret Misc Merchandise
Key Numbers:
| Company Type | Private |
|---|---|
| Company Size | Less than 10 employees |
Job Location:
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