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Cac America - Hoboken, NJFLSA Status: Exempt Department: Client Relations/Trust Reports To: Assistant Vice President Approved By: President Summary To manage client service relationships which includes responding to inquiries on day-to-day operations, participating in improving quality of current services and developing new services Management/Supervision N/A Job Functions (Duties and Responsibilities) 1. Proactively responds to customer inquiries, claims and complaints. Analyzes the customers needs and reports to the Manager in a timely manner. Develops solutions/options to customer requirements and improves service relationship with customers 2. Informs the customer when potential problems are expected, if a problem has already occurred and takes any required action from the customer to solve the problem quickly... See job listing >30+ days ago from Get Bilingual Jobs - Save - More Tools...
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