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Supv, Technical Service (Call Center)Cox Communications - Oklahoma City, OKDevelops and directs overall technical support of all products for CCI's customer service function. Develops and implements policies for the resolution of service related inquiries. Provides a variety of customer service support duties to customers. Ensures timely and accurate information is provided to customers in a professional manner. Responds to inquires through phone, mail email and/or face to face contact with customers. Promotes and sell the companys products and services. Provides operational management and support at call center locations to ensure efficient and timely resolution of technical support issues. Analyzes and makes recommendations based on call volume trends and other factors for forecasting future customer service needs including staffing and call capacity. Job... See job listing >30+ days ago from Cox Communications Inc. - Save - Block - Flag - More Tools...
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Cox Communications
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Headquarters:
http://www.cox.com - Line of Business: Cable Television Operator Local & Long Distance Telephone
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Key Numbers:
Company Type Private Company Revenue $500M+ Company Size More than 5000 employees -
Job Location:
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