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Executive Resolution Analyst- OriginationsJOB NUMBER: 090057850 DESCRIPTION: As a Research Analyst the position is responsible for completion of the response process for escalated Origination (all Production channels) servicing issues, which includes any verbal/written issues submitted by an external customer to a state/federal regulatory agency and/or a JPMorganChase senior executive. In addition, the Research Analyst will respond to all other Origination issues submitted to various levels of management within the Corporation. THE PRIMARY RESPONSIBILITIES ARE: * COMPLETE DETAILED ANALYSIS OF ESCALATED CUSTOMER COMPLAINTS, TO INCLUDE INTERVIEWS WITH ALL PARTIES TO THE TRANSACTION INCLUDING CUSTOMER, BRANCH STAFF, SALES STAFF, AND MANAGEMENT. * REVIEWS LOAN FILE, SUPPORTING DOCUMENTATION AND CRITICAL DATA SUMMARY REPORT, WHICH MAY... See job listing >30+ days ago from CareerAdvocate.com - Save - Block - Flag - More Tools...
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