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Guest Services Associate- Wyndham Resort at Fairfield Harbour
Job Summary:
* Greet, register, establish necessary credit for and issue keys appropriately to guests.
* Answer telephones/PBX with proper telephone etiquette and direct calls accordingly.
* Receive guest requests and/or complaints and ensure that appropriate actions have been taken.
* Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, and directions.
* Communicate with other departments as needed via telephone and two-way radio.
* Completed check-out procedures, computes bills, collects payment and makes change for guests as required.
* Make, confirm and cancel reservations for guests or answer a variety of questions for guests pertaining to their reservations.
* Balance all cash receipts and work performed during shift and performs a...
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