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Peoplesoft Help Desk ManagerSRA International - Washington, DCThe Help Desk Lead will report directly to the Branch Chief of the HRMIS User Support Branch and must be a "hands on" lead. The Help Desk Lead duties will include but are not limited to the following: Managing Help Desk staff, researching issues, replying to inquiries, reviewing communication written by HRMIS Help Desk staff, and assisting management with enforcing standards. This will include running the day-to-day operations of the Help Desk. The Help Desk Lead shall act as the first level of contact for HRMIS related issues from the Help Desk staff. The lead will monitor Help Desk tickets for completion, ensure problem resolution or escalation and promote end-user satisfaction. The lead will be responsible for creating, following and enforcing documented procedures. Additional... See job listing >8 days ago from SRA International - Save - Block - Flag - More Tools...
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SRA International
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Headquarters:
4300 Fair Lakes Ct
Fairfax, VA 22033
Phone: 703-803-1500
http://www.sra.com - Line of Business: Systems Integration Design Services & Business Consulting Services
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Key Numbers:
Company Type Private Company Revenue $500M+ Company Size 1000 - 5000 employees -
Job Location:
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