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Help Desk AnalystAdvanced Resources - Eagan, MNPRIMARY OBJECTIVES The primary responsibility of a CTS Specialty Applications (SA) Representative is to support customers in the installation, licensing, use, and error resolution of proprietary web-based software applications. The CTS SA rep will resolve software errors and educate customers in self-service options. This job requires an advanced working knowledge of network environments and of products and services. The CTS SA Representative will possess the ability to resolve complex customer and product issues using highly developed analytical skills. The CTS SA rep may use a variety of internal and external contacts and a high level of individual discretion to ensure customer satisfaction and business success. CTS SA reps are expected to accurately document all customer contacts and resolutions...originally from JobsExcite - More Tools...
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