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Team Lead, Customer Service- Tech TeamE*TRADE Financial - Alpharetta, GAFOR INTERNAL EMPLOYEES ONLY Primary Purpose: Assist direct supervisor with daily duties including: monitoring and coaching associates on client interactions, reviewing associate job performance, executing on delegated projects and handling and resolving escalations. Provide response primarily to advanced or difficult customer inquiries via phone and email regarding account information, procedures, systems and products. Utilize independent decision making skills to resolve issues, identify areas for process improvement and department improvement Duties and Responsibilities: Demonstrate leadership within the group on a daily basis. Utilizing independent decision making to research and resolve more complex and difficult issues. Handle and Resolve Escalations. Respond to inquiries on... See job listing >24 days ago from E*Trade Financial Corp. - Save - Block - Flag - More Tools...
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E*TRADE Financial
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Headquarters:
135 E 57th St
New York, NY 10022
Phone: 646-521-4300
http://www.etrade.com - Line of Business: Security Broker/dealer & Federally Chartered Savings Bank
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Key Numbers:
Company Type Public (ET:NYS) Company Revenue $500M+ Company Size 1000 - 5000 employees -
Job Location:
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