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Help Desk Analyst 1(10)Chipton Ross - Lafayette, CAHP OpenView, Blackberry, Active Directory~ RESPONSIBILITIES: Provides responsive quality customer service and support at all times. Performs immediate analysis of customer problems and directs the implementation of corrective action to restore function and avoid recurrence. Functions as the customer s single point-of contact for problem escalation and resolution as required. Records all incidents while maintaining accountability and ownership until resolved. Interfaces with appropriate technical personnel for customer problems that cannot be resolved quickly on the telephone. Monitors progress on problem resolution and initiates feedback to management and the customer. Performs customer follow-up to verify final resolution and determine satisfaction level. Reviews and develops... See job listing >8 days ago from Chipton Ross - Save - Block - Flag - More Tools...
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Chipton Ross
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Headquarters:
343 Main St
El Segundo, CA 90245
Phone: 310-414-7800
- Line of Business: Contract & Permanent Labor Services
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Key Numbers:
Company Type Private Company Revenue $50M - $100M Company Size 500 - 1000 employees
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