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DispatcherTime Warner Cable - Myrtle Beach, SC1. Essential Job Functions: To serve as a communication link between field personnel, office personnel, and subscribers under general supervision and in a manner consistent with Time Warner Cable policies and procedures, quality standards, customer needs, and applicable local, state and federal regulations. % of time Function 55% Trains and becomes proficient in CSG billing system and PointServe workforce management system. *Trains and becomes proficient in troubleshooting subscriber reception problems and procedures for dispatching a technician for repair. *Trains and becomes proficient in monitoring technician/installer traffic to and from each service location by 2-way radio and also providing FCC call letters I.D. *Trains and becomes proficient in documenting cable drops on the ground...originally from National Network - Wistv.com - More Tools...
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