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Telecom AdministratorBright House Networks - Maitland, FLTelecom Administrator Tracking Code 11146 Job Description MAJOR FUNCTION : Provide telecommunication tier I support for the Central Florida Division of Bright House Networks. Serve as first point of contact for telecommunications trouble calls, and for request for adds, moves & changes throughout the division. Serve as the initial point of contact for trouble calls for the Avaya Communication Manager PBX and all associated adjuncts, including CentreVU CMS, Intuity Audix Voicemail, NICE Analyzer,IP Agent, IP telephone endpoints and other devices. Responsible for conducting system monitoring of the voice systems to detect errors and ensure system performance. Maintain detailed records and documentation relating to Bright House Networks telecommunications environment. Log and clear tier I trouble...originally from A Mighty River - More Tools...
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