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Help Desk RepresentativeAllegis Group - Woodbury, MNOur client, a financial company, is looking for a Technical Support/Help Desk Representative to work in their call center in Woodbury, MN. This is a first shift position paying $15.50/hr. Responsibilities: -To perform the assigned job in the area of technical customer service phone work -Answering calls and e-mails from customers and providing first-level support -Password resets and creating Remedy tickets -Working to maintain the expected level of accuracy, productivity and responsiveness resulting in achievements of targets as per Service Level Agreements (SLAs) Qualifications: -1 year in customer service call center/contact center environment -Entry-level Help Desk experience including: researching issues and error codes, providing over-the-phone training, performing password resets, creating...originally from iHispano.com - More Tools...
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