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ShockHound Lead Customer Service RepHot Topic - City of Industry, CAJob Description: * Perform various day-to-day tasks that support ShockHound business and customer service team. * Oversee Customer Service team to ensure efficient handling of calls, emails, chats and administrative duties. * Review orders daily to further prevent unauthorized orders from being processed. * Handle overflow customer service calls. * Assist Customer Service Representatives with the resolution of escalated issues. * Monitor Customer Service Representatives calls, chats and emails to ensure quality customer service. * Monitor call, chat and email queues to ensure proper coverage is maintained at all times. * Oversee Customer Service team in cross selling to increase overall sales. * Work closely with IT, Supervisor and Manager regarding download and technical issues. *... See job listing >30+ days ago from Hot Topic - Save - Block - Flag - More Tools...
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Hot Topic
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Headquarters:
18305 San Jose Ave
City Of Industry, CA 91748
Phone: 626-839-4681
http://www.hottopic.com - Line of Business: Women's & Men's Clothing & Accessories
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Key Numbers:
Company Type Public (HOTT:NMS) Company Revenue $500M+ Company Size More than 5000 employees
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