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Customer Service Representative 1 - SpringfieldAT&T Mobility - Springfield, ILCustomer Service Representative I Wage Rate: $19,800-21,000 Job Description: Handles customer questions, complaints and billing inquiries with the highest degree of courtesy and professionalism. Offers alternative solutions where appropriate with the objective of retaining customers' business. Handles business transactions in connection with activating new accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sales quota. Has broad knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most skill sets utilized within the Host Call Center. May...originally from AT&T Mobility - More Tools...
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