CMG-Correspondent Supervisor job at Wachovia Corp in Boston, MA

RESPONSIBILITIES: Directly supervises multiple correspondence associates, including interviewing and selecting staff, training, conducting performance evaluations, employee disciplinary actions, setting and adjusting schedules. Overseeing daily staffing levels and workload, determine priorities to ensure that all deliverables are met within established guidelines. Promoting and maintaining good employee morale through effective leadership. Providing coaching and training for all staff members based on individual performance and departmental objectives. Following established reporting requirements and procedures. Monitoring productivity and quality levels to ensure that service levels are maintained. Developing and maintains workflow and procedures to maximize efficiency and timeliness. Write...