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Manager of IT Support OperationsNew Leaders For New Schools - New York, NYDescription The responsibilities for this position include, but are not limited to: Managing day-to-day operations of the IT Support Helpdesk; Driving IT Support project management process and preparation of team metrics; Participating in the development of a service level agreement and ongoing management of service level compliance with regards to end-user support; Developing a performance measurement framework and facilitating feedback system to team members on issues such as customer service, communication, and technical skills, in order to enhance the quality of support delivered; Participating and assisting in driving the knowledge management process; Managing Help Desk resources for optimal performance; this will consist of resource management for incoming user support requests,... See job listing >25 days ago from Jobfox - Save - Block - Flag - More Tools...
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New Leaders For New Schools
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Address:
850 W Jackson Blvd # 220
Chicago, IL 60607
http://www.ausl-chicago.org - Line of Business: School/educational Services
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Key Numbers:
Company Type Private Company Revenue Less than $5M Company Size Less than 10 employees -
Job Location:
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