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Collection Supervisor - new
PURPOSE AND DISTINGUISHING CHARACTERISTICS CashCall is looking for dynamic professionals that are self-motivated, trustworthy and can quickly adapt to change in a fast-paced environment. The Collection Supervisor is responsible for overseeing the daily production and performance of the collection team to ensure that performance and quality customer service goals are met. This position assists in daily operations. EXAMPLE OF TASKS Reviews work and monitors phone calls of the team members to verify adherence to CashCall Policies and Procedures. Analyzes queue and process management workflow to ensure production and performance goals are met. Handles escalated calls from the team members and...
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