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Remote Technical SupportIBM - Atlanta, GA* * Remote Technical Support Job ID ITS-0153370 Job type Full-time Complementary Work country USA Posted 13-May-2008 Work city Atlanta Job area IT & Telecommunications (non consulting) Travel No travel Job category Product Services Business unit IT Maint Job role Remote Technical Support Job role skillset General Job description This role participates in remote technical support of IBM hardware and software products and/or systems, and will also require candidates to do the following: * Provide remote troubleshooting and analysis assistance for installation (or reinstallation), usage and configuration questions. * Provide answers for general usage and operation questions. * Provide problem determination / problem source Identification. * Review diagnostic information to assist in isolationof...originally from IBM - More Tools...
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