Sm India - Remedy Configuration (N) job at CGI Group in Washington

SM India - Remedy Configuration (N)

KEY RESPONSIBILITIES Remedy ITSM management: - Research and document the Service Management Tools used by CGI in the support of its? clients; - Identify the configuration, customization and conversions required to meet the project objectives; - Design and implement the technical solution to realize the project scope; - Produce the technical deliverables identified in the project schedule for the targeted due dates; - Research and analyze the data foundation required to implement the service management solution (remedy itsm) onto cgi?s clients (ex: people, support groups, services, products, templates, sla, etc.) - Define cis/services topology - Convert client data (inventory) - Design and implement the data solution to realize the project scope - Design data solution to represent the...

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From CGI Group Inc - 26 days ago