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Product Support Specialist - PeopleSoftRobert Half Technology - Newark, NJPeopleSoft Systems Support Specialist Job Description General Characteristics Serves as single point-of-contact for end-users after Power Users have assisted end-users. Performs problem identification and on-the-spot training to prevent problem reoccurrence and knowledge transfer. Escalates Tier 2 problems to appropriate support. (e.g., technical experts or process experts) Maintains history reports, identifies and addresses re-occurring problems, and assists in the development and execution of PeopleSoft and business processes best practices across the organization. Performs basic fixes and data maintenance. May develop on-line help and update systems support help scripts. Education: Bachelors Degree in Computer Science, Information Systems, Business Administration or other related... See job listing >23 days ago from Dice - Save - Block - Flag - More Tools...
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