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Workforce Management Analyst/Call Center Forecast AnalystKaplan - Fort Lauderdale, FLJob Description: The Capacity Planner / Forecasting Analyst will be responsible for managing the day to day forecasting and scheduling for all Kaplan contact centers. Ensure strategic goals are met through forecast modeling, collaborative planning, effective communication, while insuring forecast alignment with strategic goals. Primary Responsibilities: Oversee and maintain the Workforce Management (WFM) Platform utilized for forecasting and scheduling. Establishes a statistical baseline forecast for all departments. Provides clear communication of the forecasted workload, changes, assumptions, inputs, etc to the Sr. Leadership team. Formulate recommendations based upon analysis, data and input from users and departmental management. Appropriately forecast and account for growth due... See job listing >30+ days ago from Kaplan Inc. - Save - Block - Flag - More Tools...
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Kaplan
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Headquarters:
888 7th Ave
New York, NY 10019
Phone: 212-492-5800
http://www.scorecenters.net - Line of Business: School/educational Svcs Employment Agency Prepackaged Software Svc
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Key Numbers:
Company Type Private Company Revenue $10M - $50M Company Size 100 - 500 employees
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