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Quality Assurance Project AnalystTime Warner - Irving, TXQuality Project Analysts assist in supporting the Call Center primarily with billing system related tasks (i.e., exception reports, verifying serviceable addresses, billing account corrections, billing system validations, testing.) PRIMARY RESPONSIBILITIES: Handles requests from Marketing or IS to make order entry changes to correct billing circumstances or clean up order entry errors Works exception reports to ensure a clean database Handles Serviceability Requests verifies addresses in database before sending to field for physical verification Enters account changes needed to correct package billing discrepancies (i.e., changing legacy service codes to current bundling structure) Researches the root cause of quality concerns and identifies areas for further training or process re-evaluation...originally from Time Warner - More Tools...
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Time Warner
Interactive Services Cable Systems Film Television & Cable Television Production And Publishing
| Company Type | Public (TWX:NYS) |
| Company Revenue | $500M+ |
| Company Size | 5000+ employees |
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