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IT help deskAerotek Professional Services - Mesa, AZJob Classification: Contract Description: There is an on going need for Help desk/ technical Analyst for a leading company in the Mesa Arizona area. Must have an open schedule and be able to work later nights. Must have help desk/technical support experience A+ certification is a plus but not required These individuals will be working in a 24 hr inbound call center and perform the following functions: 1. assess customer technical support needs 2. Ability to analyze and solve technical problems by using problem-solving skills. 3. Conduct analysis and trouble shooting via telephone for customers (FTTN/FTTP) High Speed Internet and IP TV services. 4. Provide advanced technical support on operation or maintenance of personal computers and/or peripherals using documented procedures and available...originally from CareerBuilder.com - More Tools...
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