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Applications Specialist (Help Desk)University of Minnesota Twin Cities - Minneapolis, MNDuties/Responsibilities: Provide front line Help Desk and end user support (50%): - Provide tier 1 support to MMF for general productivity applications, platforms, and network. - Work with other members of MMF's IS Support Team to cover shifts on the Help Desk - Prepare help documents and user manuals. - Provide IS support as needed at MMF sponsored events. Perform workstation setup and maintenance (40%): - Install applications and configures software on laptops, workstations, and PDAs. - Image and deploy laptops and desktop workstations. - Troubleshoot hardware and software issues as needed, including printers and multi-function devices. - Document system setup and application configuration and tracks resource deployment. - Work with vendors to resolve issues with hardware or software, including...originally from Upper Midwest HERC - More Tools...
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