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Guest Service ManagerKimpton Hotels & Restaurant S - Alexandria, VAPosition: Guest Service Manager Property: Hotel Monaco Alexandria Location: US - VA - Alexandria Position Summary: Responsible for the management and financials for all aspects of the Front Desk, Guest Services, Concierge, and PBX. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Supervise, manage and lead front desk, guest services, concierge, and PBX departments. Handle all guest complaints and related problems. Greet all VIPS. Complete inspection of entire property. Report concerns in GuestWare or take immediate action. Communicate relevant occurrence in the MOD log daily. Critique daily the quality and level of service offered to guests. Ensure proper accounting and credit procedures are being maintained. Enforce hotel policies, procedures and... See job listing >28 days ago from Jobfox - Save - Block - Flag - More Tools...
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