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Customer Relations Representative I (BGE)Constellation Energy Group - Baltimore, MD* Provides customer service to BGE customers; manages the customer relationship regarding telephone inquiries, complaints, emergencies and/or collections. * Develops operations knowledge of the personal computer to enter and make adjustments to Customer Information System (CIS)/Guidance orders. * Acquires and demonstrates knowledge of Company operations, special programs, the CIS and related satellite systems to assist in the resolution of in-bound customer inquiries. * Demonstrates ability to use effective communication skills combined with good judgment to analyze and resolve routine customer contacts. * Develops and begins to demonstrate effective crisis management skills involving gas and electric emergencies. Complies with the requirements of essential personnel status. * Performs... See job listing >25 days ago from Constellation Energy Group - Save - Block - Flag - More Tools...
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Constellation Energy Group
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Headquarters:
750 E Pratt St
Baltimore, MD 21202
Phone: 410-468-9350
http://www.constellationenergy.com - Line of Business: Electric & Gas Utility Generation And Heating & Cooling Contractor
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Key Numbers:
Company Type Public (CEG:NYS) Company Revenue $500M+ Company Size More than 5000 employees -
Job Location:
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