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Technical Service Engineer IIReed Elsevier - Norcross, GAResponsibilities: Perform high quality technical service and support via telephone/email/chat and problem resolution for customers, in a manner that meets or exceeds defined department objectives to protect and increase LexisNexis revenues. Technical support regarding LexisNexis' PC and Internet based applications. Install, train, and support LexisNexis end users. Accountabilities: Analysts spend at least 90% of the time in direct telephone support of customers and approximately 10% of the time supporting end users via email and chat channels. This work includes utilizing department tools, resources, business judgment and expertise, resulting in increased customer confidence in using LexisNexis products. Individuals are expected to perform as positive role models by demonstrating... See job listing >29 days ago from Jobfox - Save - Block - Flag - More Tools...
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Reed Elsevier
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Headquarters:
275 Wyman St
Waltham, MA 02451
Phone: 781-734-8000
http://www.lexis-nexis.com - Line of Business: Publishes Trade Journals & Reference Books Also Operates Trade & Consumer Expositions
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Key Numbers:
Company Type Private Company Revenue $500M+ Company Size More than 5000 employees
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