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Technical Support Engineer IComcast - Littleton, CORequisition # 63939BR Title Technical Support Engineer I Position Type Full Time City Littleton State CO Reports to Title Manager, Technical Support Job Responsibilities Serve as the first point of contact for the operation, functions and features of the HITS addressability analog and digital headend equipment Follow established procedures for answering calls from internal/external customers, including problem identification and resolution. Support the customer in a technical help desk environment with a focus on first call problem resolution while adhering to the Comcast Customer First Philosophy of customer support. Monitor and troubleshoot operational issues on UNIX systems and Windows systems. Monitor and troubleshoot VOD headend equipment with a complete understanding of interaction between...originally from Comcast - More Tools...
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