• Remote Support Engineer - Level 1

    Company: Konica Minolta Business Solutions, U.S.A.

    Location: Phoenix, AZ

    Date Posted: November 17, 2013

    Career Path Core Competencies/ Certifications (minimum of two to be completed during first year and maintain/upgraded thereafter) *Apple ACSP *Microsoft Certified Desktop Support Technician (MCDST) *Microsoft Office Specialist (MOS) *Cisco CCENT – basic networking Customer Service Skills *Requires minimum 1-3 years customer service background and experience. *Requires 1-2 years call center experience. *Listens to the customer and enters issues into the ticketing system. *Asks appropriate questions to determine the true nature of the problem. *Must be pleasant, professional and articulate. *Shows empathy to the customer and their issues. *Ability to demonstrate problem-solving methodology. OS & Application Support *Demonstrated proficiency with Windows XP, Vista, Win7. *Proficiency at an...

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