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Voice/Data Network AnalystUnitedHealth Group - Plymouth, MN* Incident Management: * Provide 24x7 support for the VCC infrastructure support by the Network Services Contact Center team * Assist in troubleshooting efforts when incidents occur * Contribute to root cause analysis for recurring or major incidents * Manage and execute activities related to remediation plans * Change Management: * Plan and track maintenance activities for the Contact Center infrastructure * Conduct maintenance activities to include, installs, upgrades, patches, etc * Develop, publish and execute appropriate test plans related to scheduled maintenance * Infrastructure Build: * Assist engineers in design and planning of infrastructure additions or enhancements * Coordinate vendor activity related to infrastructure builds * Execute activities associated with... See job listing >6 days ago from UnitedHealth Group - Save - Block - Flag - More Tools...
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UnitedHealth Group
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Headquarters:
9900 Bren Rd E
Minnetonka, MN 55343
Phone: 952-936-1300
http://www.unitedhealthgroup.com - Line of Business: Hospital/medcl Svc Plans Management Services Computer Programming Svc Professional Organizatn Insurance Agent/broker
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Key Numbers:
Company Type Public (UNH:NYS) Company Revenue $500M+ Company Size More than 5000 employees -
Job Location:
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