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Automotive Service Advisor/WriterJob Purpose: Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records. Duties: * Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. * Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. * Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. * Prepares repair orders (RO) by describing symptoms, problems,...originally from Monster - More Tools...
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