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TellerWachovia Corp - Phoenix, AZRESPONSIBILITIES: Overall purpose of this position is to provide teller transaction quality and efficiency to customers who prefer face-to-face interaction with the bank. Ability to uncover customer needs beyond the immediate transaction and being able to successfully transition the customer to the appropriate source or channel to address the need. Educate customers about sales and service delivery options and assure that the quality of service does not decline if the interaction is not face-to-face, meaning that the teller must have a thorough understanding of the customer's transaction requirements and be able to effectively communicate all available options. Goals are transaction quality, transaction efficiency, customer relations, customer education, and teamwork. REQUIREMENTS: A HighSchool...originally from Wachovia - More Tools...
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