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Helpdesk TechnicianComputershare - Canton, MAHelpdesk Technician Job Number: 587276 Work type: Full time Location: Canton, MA SUMMARY Act as the front line contact with the user community. Responsible for responding to incidents by gathering all necessary information to resolve the user's incident during the initial contact or forward the incident to the correct CTS Heat queue for attention. Reporting directly to the Helpdesk Team Leader. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. * Provide customer focus by ensuring that support services are delivered to meet customer business needs and expectations. * Adhere to and promote Helpdesk policies and procedures. Identify process improvement opportunities on the Helpdesk Support. Seek to continually improve the services provided within the Helpdesk. * Work with users to... See job listing >20 days ago from Jobfox - Save - Block - Flag - More Tools...
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Computershare
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Address:
17 State St
New York, NY 10004
Phone: 212-805-7158
- Line of Business: Ret Computers/software
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Key Numbers:
Company Type Private Company Revenue Less than $5M Company Size Less than 10 employees -
Job Location:
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