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Technical Support EngineerU.S. Cellular - Knoxville, TNProvides tier 2 and 3 support for National Voice Switching Network Software, Hardware and Processes. Works with and supports Regional Office, National Network Operations, Field Organization and Customer Support Organizations and provides expert problem resolution. Responsible for reducing Mean Time To Restoral (MTTR) and Issue Handling times, ensuring high customer service expectations are being met. Required to manage issues with Network Voice Switching equipment Vendors to ensure timely resolution of equipment, software and process failures. Responsible for software and process review while providing expert technical input for improvement. This position works Midnight Shift (12:00am-8:00am Eastern Time) Sunday through Thursday. * Provides Tier 2 and 3 level support to Voice Switching... See job listing >30+ days ago from U.S. Cellular - Save - Block - Flag - More Tools...
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U.S. Cellular
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Headquarters:
8410 W Bryn Mawr Ave # 700
Chicago, IL 60631
Phone: 773-399-8900
http://www.uscc.com - Line of Business: Operator Of Cellular Telephone Services
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Key Numbers:
Company Type Public (USM:ASE) Company Revenue $500M+ Company Size More than 5000 employees
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