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Supervisor Customer CareComcast - New Bedford, MARequisition # 63921BR Title Supervisor Customer Care Position Type Full Time City New Bedford State MA Reports to Title Customer Care Manager Job Responsibilities Supervise a team of Customer Account Executives including establishing performance goals, providing FOCUS and performance reviews, and supporting team and individual employee development-- Partner with Team Manager and Development Specialist to develop and lead an effective Customer Care team to achieve clearly defined realistic productivity goals.-- Communicate and manage expectations for work adherence and compliance, work order accuracy and achievement of service level, utilizing CenterVu, monitoring, reports and other call center technologies.-- Partner with Development Specialist to provide coaching and feedback on employee performance...originally from Comcast - More Tools...
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Comcast
Cable Communication Systems Telecommunications Cable Television And Sports & Entertainment Businesses
| Company Type | Public (CMCSK:NMS) |
| Company Revenue | $500M+ |
| Company Size | 5000+ employees |
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