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Functional Analyst (Help Desk Manager)General Dynamics Information Technology - Boulder, MTGeneral Dynamics Information Technology is a top-tier IT integrator that provides information technology, systems engineering and professional services to customers in the defense, intelligence, homeland security, federal civil and commercial sectors. With 16,000 professionals worldwide, the company has the customer knowledge, domain expertise and proven performance to manage large-scale, mission-critical IT programs. To assist the Service Desk Manger in the implementation and normal operation of an Enterprise level, ITIL based Service Desk; Focusing on the handling of "Requests" within the Incident Management process. Will manage the recording, monitoring, and handling of requests to rapidly provision/restore service and resolve request based tickets. Will develop, document and publish processes...originally from TAOnline.com - More Tools...
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