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HELP DESK SPECIALIST JobsPro Staff - Saint Paul, MNPart time, temporary, entry level Help Desk Support person. Experience is a huge plus!!! This would be a wonderful opportunity for a technical student or alumni seeking employment Monday through Friday, 5:00am to noon. PURPOSE & DIMENSIONS: * *Receives telephone inquiries regarding problems, logs the problems and forwards to the appropriate support level for resolution. * *Provides Level 1 support assistance to internal and external customers resolving simple problems that can be handled on the initial telephone call (answering questions, discuss procedures, etc.) ** Works with minimum supervision on assigned functions. AREAS OF RESPONSIBILITY: ** Logs all incoming software/hardware and voice/data problems and forwards to appropriate area and support level ** Follows up with the user on problem...originally from Pro Staff - More Tools...
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