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Help Desk ManagerAoc Applied Technologies - Arlington, VAJob Description Manage a help desk team in handling custom application-related customer service and in performing application administration. Provide help desk support on custom applications developed by the company. Administer custom applications, websites, user accounts, and troubleshooting as needed. Interact with Managed Service Provider staff to do application troubleshooting. Monitor custom application to ensure that it is communicating with distributed devices. Interact with various parties to resolve issues when devices are not communicating with the custom application. Track the plans for deploying new devices to ensure complete deployment support, whether at night or during the day. Coordinate and participate in on-call weeknight support. Support new devices as they are deployed... See job listing >20 days ago from Dice - Save - Block - Flag - More Tools...
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