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  • PBX Operator

    Company: Northwood Hospitality

    Location: Islamorada, FL

    Date Posted: January 11, 2014

    I. Job Summary As the PBX Operator has constant contact with current and potential guests, it is critical that the person filling the position possess the personality and skills to make callers feel valued. Responsibilities include: representing Cheeca Lodge & Spa in all telephone communications and assist the front desk and reservations with guest requests as needed. II. Job Responsibilities Guest Communication • Answer external phone calls within three rings, with a friendly, professional greeting: "Thank you for calling Cheeca Lodge & Spa. How may I help you?" • Answer internal phone calls within three rings, with a friendly, professional greeting: “Good morning, (or good afternoon or good evening followed by the guest’s name). This is (insert your name). How may I direct your call?” •...

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