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Senior Telecommunications AnalystKforce Technology Staffing - Minneapolis, MNTechnical Support Analyst II - Telecommunications Overview: * Administer and coordinate corporate wide programming requests for all Telecommunications services offered to include ACD, Voicemail and Phone services * Consult with corporate customers on ACD and Voice Services * Maintain database for phone configuration information * Develop and maintain all aspects of reporting and metrics as they relate to contact centers and base telephony * Contribute to the design and coordination of base and extended voice services including ACD based routing, etc. * Administer the Octel and 3Com Voice Messaging Systems * Monitor Voice Network for capacity * Work with and through outsource partners including Avaya, 3Com, E-Talk, KANA, Live Meeting, Adobe Direct Connect, Black Box, etc. * Deploy phones... See job listing >9 days ago from KForce Technology Staffing - Save - Block - Flag - More Tools...
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