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SOCIAL MEDIA COORDINATOR
Title: Social Media Coordinator Key Responsibilities: Update content calendars based on client needs Manage social media presence on Facebook and Twitter Manage online discussions by listening to users, reading between lines, and responding in a timely manner to user needs and requests Monitor and track discussion topics Prepare reports on usage statistics Continuous monitoring of brand communities (on brand website and Facebook, Twitter and other social media sites). Creatively and proactively assist customers through digital interaction. Identify and analyze issues, patterns and trends in customer feedback and product performance. Share reports, analysis and suggested actions with the appropriate departments so that they can respond accordingly. Identify, tag, publish and promote...
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