Company: Advocate Health Care Network

    Location: Normal, IL

    Date Posted: December 30, 2013

    Shift- 3rd shift Every other weekend (2300-0730). **PLEASE NOTE: This position is *WEEKENDS ONLY* and is located in *BLOOMINGTON-NORMAL, IL* (Approximately 150mi south of Chicago). Provide courteous, effective IT support, 24/7/365, to a large client base of Advocate Associates in Central IL and beyond, as well as remote clients, physicians, vendors, etc. Accountabilities: 1. Provides efficient response to client calls, ensuring department Service Level goals are attained. 2. Maintains awareness of client calls queued and adjusts behavior accordingly in order to meet department Abandonment Rate goals. 3. Provides training and guidance to peers to ensure team effectiveness with problem resolution services and achievement of the department First Call Resolution (FCR) goal. 4. Maintains...

    from Advocate Health Care